Shipping policy

Shipping Policy

Free shipping across Australia

All Wagly products and bundles ship free to anywhere in Australia.

Processing time

Orders are processed within 1–3 business days. You'll receive an email with your tracking number as soon as your order has shipped.

Delivery time

Our products are sent from our partner warehouses, so delivery usually takes 7–12 business days after your order ships. Delivery to remote and regional areas can take a little longer. Delays can occasionally happen during busy periods (such as Christmas) or due to carrier issues outside our control.

Bundles and multiple items

If you order a bundle or more than one product, your items may arrive in separate parcels on different days. Each parcel will have its own tracking.

Tracking your order

Use the tracking link in your shipping confirmation email to follow your parcel. If your tracking hasn't updated for 7 days, or your order hasn't arrived within 20 business days, please contact us and we'll look into it.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us straight away. We can update the address only if the order hasn't shipped yet.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, contact us with your order number (and photos for damage) and we'll send a replacement or refund at no cost to you.