How long does delivery take?
Orders are processed within 1–3 business days, and delivery usually takes 7–12 business days after your order ships. You'll get a tracking number by email as soon as it's on its way.
How much is shipping?
Shipping is free on every order across Australia, including bundles.
Why might my bundle arrive in more than one parcel?
Bundle items are packed separately, so they can arrive on different days. Each parcel has its own tracking.
Can I choose colours in a bundle?
Yes. On each bundle page you can pick the colour (and size, where available) of every item before adding it to your cart.
What if my item arrives damaged or faulty?
Email us within 30 days of delivery with your order number and a photo, and we'll send a replacement or a full refund. See our Refund Policy.
Can I return something if I change my mind?
Yes, unused items in their original packaging can be returned within 30 days. Return shipping is paid by you.
Are your products safe for my pet?
Our products are designed for everyday use with dogs and cats. Always supervise your pet with mats and accessories, and remove them if your pet starts chewing pieces off.
How do I contact you?
Email us at waglypetcare@gmail.com or use our contact page. We reply within 2 business days.